Inspire health. Serve with compassion. Be the difference.

Job Summary

Accountabilities

• Pulse clinical operating system integration: Is responsible for ensuring full integration and application of the Pulse clinical operating system at the local level.\u00A0 With the local functional partners for safety, quality, infection prevention, advocacy, and patient experience, ensures that all the domains of outcomes are operationalized, coordinated and executed on to achieve top performance.\u00A0 In addition to overall Pulse integration, may be explicitly responsible for a specific functional area of expertise (safety, quality, infection prevention, patient experience).\u00A0 As part of a matrixed environment, is an integral part of the local administrative team (dotted line to CEO) ensuring they understand current performance of all domains of outcomes and the coordinated work of the local Clinical Care Experience team. - 40%

• Collaboration: In radical collaboration with subject matter experts (Executive Directors, Clinical Operation Managers) and functional areas SMEs, supports, coaches and provides consultative guidance on accreditation and survey readiness, quality, safety, infection prevention, patient experience and patient advocacy functions to the local adminstrative teams and leaders.\u00A0 Partners and collaborates with clinical and operational leaders and medical staff to ensure successful implementation of the Pulse clinical operating system and the implementation of \u00A0standardized and streamlined Pulse communication venues, committee forums, and tools to establish mechanisms for standardized accountability, reporting, and information sharing. This includes Pulse, MCC & MEC meeting structures and standardization, reports, minutes, agenda templates etc. \u2013 30%

• Continuous Improvement: In collaboration with local leadership, provides oversight and ongoing performance monitoring and action planning on key standardized Pulse clinical operating system metrics.\u00A0 This role will provide needs assessments, gap analyses and data analytics to identify opportunities and provide instruction in best practices, continuous improvement learning and methods to drive improvement using the Pulse Continuous Improvement methodology. Demonstrates ability to effectively manage projects. - 15%

• High degree of self-awareness with the ability to adapt to an individual's or group's needs by meeting them where they are.\u00A0 Strong ability to lead through influence, implement just culture, and help leaders create teams of psychological safety.\u00A0 Effective in helping leaders and cross functional teams team with other areas in the organization to drive improvement and engagement. Highly effective in developing and implementing training sessions at the individual and group levels. \u2013 10%

• Remains current with healthcare trends, regulatory guidelines, patterns and changing landscape. \u2013 5%

Supervisory/Management Responsibilities

This is a non-management job that will report to a supervisor, manager, director, or executive.

Minimum Requirements

• Master\u2019s Degree in Healthcare Administration, Nursing, Business Administration or related field required. Clinical degree preferred.

• Five (5) years - Experience managing quality, safety, infection prevention, or patient experience performance.

• Prefer experience in continuous and project management improvement in complex hospital or patient care delivery systems.

• Experience in leading large scale project design and implementation preferred.

In Lieu Of

In lieu of a Master's degree, a bachelor's degree in healthcare administration, nursing, business administration, or related field and 5 additional years of experience may be considered.

Knowledge, Skills or Abilities

• Clinical certification related to safety, quality, infection prevention or patient experience preferred.

• Six Sigma training preferred.

• Project Management certification preferred.

• Collaboration & Relationship Building: The successful candidate must be an expert at

  building internal and external relationships, with a demonstrated track record of working

  successfully with community partners, physicians and physician leaders, and diverse

  management teams.

• Strategic Leadership: The successful candidate must be able think strategically about the business and collaboratively develop a short- and long-term vision of growth based on a thorough understanding of both the organization\u2019s and the patients served needs, industry trends and opportunities.

• Change Management: The successful candidate will be known as a change champion and skilled at getting individuals, teams, and an entire organization to work synergistically, perform at the highest level, and embrace change.

• Clinical degree preferred

• Basic computer skills with proficiency in word processing, spreadsheets, and databases

• Data entry skills

• Knowledge of office equipment (fax/copier)

Work Shift

Location

Facility

Department

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

Inspire health. Serve with compassion. Be the difference.

Job Summary

Accountabilities

• Pulse clinical operating system integration: Is responsible for ensuring full integration and application of the Pulse clinical operating system at the local level.\u00A0 With the local functional partners for safety, quality, infection prevention, advocacy, and patient experience, ensures that all the domains of outcomes are operationalized, coordinated and executed on to achieve top performance.\u00A0 In addition to overall Pulse integration, may be explicitly responsible for a specific functional area of expertise (safety, quality, infection prevention, patient experience).\u00A0 As part of a matrixed environment, is an integral part of the local administrative team (dotted line to CEO) ensuring they understand current performance of all domains of outcomes and the coordinated work of the local Clinical Care Experience team. - 40%

• Collaboration: In radical collaboration with subject matter experts (Executive Directors, Clinical Operation Managers) and functional areas SMEs, supports, coaches and provides consultative guidance on accreditation and survey readiness, quality, safety, infection prevention, patient experience and patient advocacy functions to the local adminstrative teams and leaders.\u00A0 Partners and collaborates with clinical and operational leaders and medical staff to ensure successful implementation of the Pulse clinical operating system and the implementation of \u00A0standardized and streamlined Pulse communication venues, committee forums, and tools to establish mechanisms for standardized accountability, reporting, and information sharing. This includes Pulse, MCC & MEC meeting structures and standardization, reports, minutes, agenda templates etc. \u2013 30%

• Continuous Improvement: In collaboration with local leadership, provides oversight and ongoing performance monitoring and action planning on key standardized Pulse clinical operating system metrics.\u00A0 This role will provide needs assessments, gap analyses and data analytics to identify opportunities and provide instruction in best practices, continuous improvement learning and methods to drive improvement using the Pulse Continuous Improvement methodology. Demonstrates ability to effectively manage projects. - 15%

• High degree of self-awareness with the ability to adapt to an individual's or group's needs by meeting them where they are.\u00A0 Strong ability to lead through influence, implement just culture, and help leaders create teams of psychological safety.\u00A0 Effective in helping leaders and cross functional teams team with other areas in the organization to drive improvement and engagement. Highly effective in developing and implementing training sessions at the individual and group levels. \u2013 10%

• Remains current with healthcare trends, regulatory guidelines, patterns and changing landscape. \u2013 5%

Supervisory/Management Responsibilities

This is a non-management job that will report to a supervisor, manager, director, or executive.

Minimum Requirements

• Master\u2019s Degree in Healthcare Administration, Nursing, Business Administration or related field required. Clinical degree preferred.

• Five (5) years - Experience managing quality, safety, infection prevention, or patient experience performance.

• Prefer experience in continuous and project management improvement in complex hospital or patient care delivery systems.

• Experience in leading large scale project design and implementation preferred.

In Lieu Of

In lieu of a Master's degree, a bachelor's degree in healthcare administration, nursing, business administration, or related field and 5 additional years of experience may be considered.

Knowledge, Skills or Abilities

• Clinical certification related to safety, quality, infection prevention or patient experience preferred.

• Six Sigma training preferred.

• Project Management certification preferred.

• Collaboration & Relationship Building: The successful candidate must be an expert at

  building internal and external relationships, with a demonstrated track record of working

  successfully with community partners, physicians and physician leaders, and diverse

  management teams.

• Strategic Leadership: The successful candidate must be able think strategically about the business and collaboratively develop a short- and long-term vision of growth based on a thorough understanding of both the organization\u2019s and the patients served needs, industry trends and opportunities.

• Change Management: The successful candidate will be known as a change champion and skilled at getting individuals, teams, and an entire organization to work synergistically, perform at the highest level, and embrace change.

• Clinical degree preferred

• Basic computer skills with proficiency in word processing, spreadsheets, and databases

• Data entry skills

• Knowledge of office equipment (fax/copier)

Work Shift

Location

Facility

Department

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.