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IT Specialist - Workstation Support
Columbia, SC
Job Description
Title: IT Specialist - Workstation Support
Duration: 12 Months
Location: Columbia, SC
Pay Rate Starts: $20 per hr
Note: The role is Onsite, C2 Clearance eligibility is required. CompTIA A+ or higher is preferred, but not required
Required Education: Associate Degree in Computer Science, Information Technology, or other job-related field. or 2 years of job-related work experience.
Required Work Experience: 2 years of technical operations support experience.
Line of Business: Workstation Support Central Deployment
Required Technologies: Teams, Excel, Office, & Windows
Day To Day: This position could be building, backing up data, installing software, and deploying new workstations to users in our environment.
Soft Skills: Customer service and communication are the biggest skills needed in this role since we directly work with keeping users productive.
The Team: We have a sub-team of 15 members of the greater team of 70 for all of Workstation Support. We have many tenured techs some with over 10 years at clinet and that shows our people enjoy this company, environment, and the work we do.
Duties: Responsible for configuring, installing, and maintaining desktop software and hardware. Provides technical support and guidance to users. *55% Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end-user guidelines. Configures, installs, monitors, and maintains IT users' workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings. *10% Tests, troubleshoots, maintains, modifies, validates and documents application packages. *10% Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues. *20% May perform administrative task such as reporting, ordering replacement parts, and tracking status/inventory of items. *5% Keeps apprised of new technologies related to workstation support procedures.
Skills: Required Skills and Abilities: Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Able to provide on-the-spot training to users. Understand operating systems imaging concepts. Able to make recommendations on the selection of hardware and software products to address business requirements. Required Software and Other Tools: Familiarity with computer and workstation equipment. Preferred Skills and Abilities: Able to assist in the support and maintenance of the overall infrastructure. Work Environment: Fast-paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Routine transporting of items up to 30 lbs. Transporting items up to 70lbs on occasion.
Education:
Required Education: Associate Degree in Computer Science, Information Technology, or other job-related field. or 2 years of job-related work experience.
Required Work Experience: 2 years of technical operations support experience.
Required Licenses and Certificates: A+ Certification
About Us:
Established in 2004, SPECTRAFORCE is one of the largest and fastest-growing diversity-owned staffing firms in the US. SPECTRAFORCE is built on the concept of "human connection," defined by our branding tagline NEWJOBPHORIA, which is the excitement of bringing joy and freedom to the work lifestyle so our people (and clients) can reach their highest potential. Our entire workflow cultivates NEWJOBPHORIA with candidates and employees throughout their engagement with SPECTRAFORCE.
We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 130 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation.
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, and hospital indemnity insurances. Additional benefits SPECTRAFORCE offers to the eligible employees include commuter benefits, 401K plan with matching and a referral bonus program. SPECTRAFORCE offers unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at if you require reasonable accommodation.
SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.
Duration: 12 Months
Location: Columbia, SC
Pay Rate Starts: $20 per hr
Note: The role is Onsite, C2 Clearance eligibility is required. CompTIA A+ or higher is preferred, but not required
Required Education: Associate Degree in Computer Science, Information Technology, or other job-related field. or 2 years of job-related work experience.
Required Work Experience: 2 years of technical operations support experience.
Line of Business: Workstation Support Central Deployment
Required Technologies: Teams, Excel, Office, & Windows
Day To Day: This position could be building, backing up data, installing software, and deploying new workstations to users in our environment.
Soft Skills: Customer service and communication are the biggest skills needed in this role since we directly work with keeping users productive.
The Team: We have a sub-team of 15 members of the greater team of 70 for all of Workstation Support. We have many tenured techs some with over 10 years at clinet and that shows our people enjoy this company, environment, and the work we do.
Duties: Responsible for configuring, installing, and maintaining desktop software and hardware. Provides technical support and guidance to users. *55% Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end-user guidelines. Configures, installs, monitors, and maintains IT users' workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings. *10% Tests, troubleshoots, maintains, modifies, validates and documents application packages. *10% Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues. *20% May perform administrative task such as reporting, ordering replacement parts, and tracking status/inventory of items. *5% Keeps apprised of new technologies related to workstation support procedures.
Skills: Required Skills and Abilities: Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Able to provide on-the-spot training to users. Understand operating systems imaging concepts. Able to make recommendations on the selection of hardware and software products to address business requirements. Required Software and Other Tools: Familiarity with computer and workstation equipment. Preferred Skills and Abilities: Able to assist in the support and maintenance of the overall infrastructure. Work Environment: Fast-paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Routine transporting of items up to 30 lbs. Transporting items up to 70lbs on occasion.
Education:
Required Education: Associate Degree in Computer Science, Information Technology, or other job-related field. or 2 years of job-related work experience.
Required Work Experience: 2 years of technical operations support experience.
Required Licenses and Certificates: A+ Certification
About Us:
Established in 2004, SPECTRAFORCE is one of the largest and fastest-growing diversity-owned staffing firms in the US. SPECTRAFORCE is built on the concept of "human connection," defined by our branding tagline NEWJOBPHORIA, which is the excitement of bringing joy and freedom to the work lifestyle so our people (and clients) can reach their highest potential. Our entire workflow cultivates NEWJOBPHORIA with candidates and employees throughout their engagement with SPECTRAFORCE.
We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 130 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation.
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, and hospital indemnity insurances. Additional benefits SPECTRAFORCE offers to the eligible employees include commuter benefits, 401K plan with matching and a referral bonus program. SPECTRAFORCE offers unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at if you require reasonable accommodation.
SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Salary and Benefits
$20 per hr
Required Experience
2+ years
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